Windows setup & troubleshooting
Windows · PC · updatesOnline help with Windows setup, updates, performance, error messages and everyday PC problems.
MICROSOFT SUPPORT · SWITZERLAND
Microsoft help.
Clear answers.
Practical online help for Microsoft products and services—from Windows and Microsoft 365 to Outlook, Hotmail, passwords and account access. For people and small businesses across Switzerland.
Online across Switzerland No confusing jargon We agree before changes
REMOTE HELP / READY
Your Microsoft setup, made simpler
A little help
goes a long way.
goes a long way.
ISSUE UNDERSTOOD
THE FIRST STEP
We listen before we fix.
Start with a conversation
Good tech support starts with listening
A more human kind of tech help
We agree on next steps Your privacy mattersi We explain in plain language
MICROSOFT SERVICES
Microsoft help, in plain language.
Remote support for Microsoft products and services. From Windows, Microsoft 365, Outlook and Hotmail to password and account access issues, we’ll help you work out the next step.
Not sure what you need? Ask usMicrosoft 365 & Office apps
Word · Excel · PowerPointHelp installing, setting up and using Microsoft 365 apps, including Word, Excel and PowerPoint.
Outlook, Hotmail & email
Email · calendar · accessGet help with Outlook and Hotmail setup, email access, password and sign-in issues, calendars, and sending or receiving messages.
Teams, OneDrive & SharePoint
Meetings · files · sharingHelp with Teams meetings, OneDrive syncing, file sharing and everyday SharePoint collaboration.
Microsoft accounts & passwords
Accounts · passwords · accessHelp with forgotten passwords, account access, sign-in and security settings, plus issues with other Microsoft products and services. Never share your password or verification codes.
NO MYSTERY PROCESS
Clear from the first hello.
You don’t need to know the technical name for the problem. Just tell us what you’ve noticed and we’ll take it from there.
Tell us what’s happening
Share the symptoms, your device and what you have already tried. No jargon required.
We talk through options
We’ll ask a few useful questions and explain possible next steps and costs before work begins.
Choose what works for you
If the plan makes sense, agree how to proceed. If not, you can decide what to do next.
Your device, your say. We’ll explain before making changes. Please keep passwords private; you can enter them yourself when needed.
A NOTE ON GOOD SUPPORT
“
You deserve to understand what’s happening with your own technology.
The way we aim to work
WHAT MATTERS TO US
Good help feels like being heard.
A computer problem can interrupt work, plans and ordinary life. The right support should make the next step feel manageable, not make you feel out of your depth.
- 01
Listen first. Understand the problem before reaching for a fix.
- 02
Explain plainly. Keep you in the loop without the technical fog.
- 03
Agree before acting. Talk through the approach and any costs first.
SUPPORT METHOD
Online support
Available remotely throughout Switzerland. No home visit required.
WEBSITE LANGUAGES
English · Deutsch · Français · Nederlands
Choose your preferred website language from the menu.
FOR PEOPLE & SMALL TEAMS
Practical online help
Tell us what you need, and we’ll agree on the remote support approach before work begins.
Nationwide online support
Microsoft and IT support across Switzerland
From a city apartment to a rural home office, our 24/7 online support is available throughout Switzerland, in all 26 cantons. We help individuals and small businesses with Windows, Microsoft 365, Outlook, Hotmail and Microsoft account issues.
Online help for customers in Zurich, Geneva, Basel, Bern, Lausanne, Lucerne, Lugano, St. Gallen, Winterthur, Biel/Bienne, Neuchâtel, Sion, Chur, Fribourg and Bellinzona — and throughout the rest of Switzerland.
Request online supportView all 26 cantons we serve
- Aargau
- Appenzell Innerrhoden
- Appenzell Ausserrhoden
- Basel-Landschaft
- Basel-Stadt
- Bern
- Fribourg
- Geneva
- Glarus
- Graubünden
- Jura
- Lucerne
- Neuchâtel
- Nidwalden
- Obwalden
- St. Gallen
- Schaffhausen
- Schwyz
- Solothurn
- Ticino
- Thurgau
- Uri
- Vaud
- Valais
- Zug
- Zurich
Support is delivered remotely. These are service areas, not branch offices. An internet connection is needed; we agree on the approach and costs before work begins.
USEFUL TO KNOW
A few good questions.
Still unsure? That’s what a first conversation is for.
Ask your own questionWe help with issues across Microsoft products and services, including Windows, Microsoft 365, Outlook, Hotmail, Teams, OneDrive, SharePoint and Microsoft account or password access. Contact us about any Microsoft issue.
Start by describing the issue and your device. We will agree on the online support approach and any costs before work begins. You stay in control of your device; never share your password.
Pricing has not been published yet. Ask for a scope and cost estimate before any work begins, and confirm what is included.
No responsible technician can guarantee recovery before assessing a device. If data is important, stop using the affected drive and describe the situation before attempting fixes.
START HERE
Let’s untangle it.
Tell us what’s going on. A few details are enough to get the conversation started.
CONTACT DETAILS
WORKING HOURS
24/7 online support — every day, around the clock.
HEAD OFFICE
Microsoft Suisse Sàrl
Esplanade de Pont-Rouge 9
1212 Lancy, Genève
Switzerland
Use the enquiry form or call the support agent.